LOBOS TICKETS TERMS AND CONDITIONS
Last update on 27th July 2024
1. Introduction
Welcome to www.lobostickets.es (hereinafter referred to as "the Website," "Lobos Tickets," "Our Company," "We," "Us," or "Our").
Lobos Tickets is an agency specialized in selling and promoting tours and activities as an authorized agent on behalf of its partners, with a registered address in Calle Virgen de la Peña 119, 35600 Puerto del Rosario, Las Palmas, Spain.
When you purchase a service or product through our website, we may receive a commission from the provider partner.
The customer does not pay any commission directly to Lobos Tickets. Instead, Lobos Tickets receives a payment from the provider partner for facilitating the transaction.
These terms and conditions outline the rules and regulations for the use of our Website.
By accessing this Website, you agree to accept these terms and conditions in full.
If you do not accept all of the terms and conditions stated on this page, please do not continue to use the Website.
2. Scope of Service
www.lobostickets.es does not sell or provide flight tickets, services, or products directly. We serve as a platform that allows you to discover services offered by third-party companies. Any purchase or commercial transaction made through our Website is conducted solely between you and the respective third-party provider.
Lobos Tickets is not responsible for any issues that may arise, including but not limited to cancellations, delays, overbookings, or any other forms of misconduct by the third-party service providers.
In the event of any disputes or claims related to the services you have purchased through our Website, you agree to seek resolution directly with the third-party provider.
3. No Endorsement
While we strive to provide accurate and up-to-date information, we do not endorse, guarantee, or take responsibility for any product or service purchased through an affiliate link or directly from other websites. All representations or warranties regarding the product or service will be governed by the terms and policies of the respective retailer, service provider, or supplier.
4. Booked Activities
Any activities and/or products booked or purchased through links provided on this Website by our partners are services or products offered on the partners' platforms and performed by the suppliers.
5. Links to Other Websites
Our Website contains links to other websites. Please note that our terms and conditions apply only to Lobos Tickets. If you click on a link to another website, we recommend reading their terms and conditions.
For more information, we recommend visiting the terms and conditions of our main partners:
6. Personal Payment Details
Lobos Tickets will never store your personal bank or payment card details for any bookings and/or purchases made through links to our partners' websites and is not responsible for any loss during the transaction process.
7. User Responsibilities
By using our Website, you agree to:
Use the Website in a manner that does not infringe on the rights of, or restrict or inhibit the use and enjoyment of, this Website by any third party.
Not use the Website for any unlawful purposes.
Provide accurate and truthful information where required.
Not engage in any activity that could harm the Website or its users.
8. Intellectual Property
Unless otherwise stated, Lobos Tickets and/or its licensors own the intellectual property rights for all material on the Website.
All intellectual property rights are reserved. You may view and/or print pages from the Website for your own personal use, subject to the restrictions set in these terms and conditions.
You must not:
Republish material from this Website.
Sell, rent, or sub-license material from the Website.
Reproduce, duplicate, or copy material from the Website.
Redistribute content from the Website, unless content is specifically made for redistribution.
9. Disclaimer
The materials on the Website are provided "as is." Lobos Tickets makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violations of rights.
10. Changes to These Terms
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the www.lobostickets.es
Your continued use of the Website following the posting of changes will constitute your acceptance of those changes.
11.Cookies
This Website uses cookies to help personalize your online experience. By accessing www.lobostickets.es, you agree to the use of required cookies.
A cookie is a text file that is placed on your hard disk by a web page server.
Cookies cannot be used to run programs or deliver viruses to your computer.
Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our Website.
You have the ability to accept or decline optional cookies. Some cookies are necessary for the operation of our Website and do not require your consent. Please keep in mind that by accepting required cookies, you also accept third-party cookies, which might be used via third-party provided services if you use such services on our Website, for example, a video display window provided by third parties and integrated into our Website.
12. Participants
When booking, please review the total number of participants, specifying the count of adults, children, and infants. Note that the age ranges for children and infants may vary depending on the provider.
13. Shared Excursions
Excursions are considered "shared" when you or the people in your booking will participate in the tour or activity along with other participants who have booked the same excursion.
14. Private Excursions
Private excursions entail exclusive participation for you and those in your booking, without sharing the activity with other non-booked participants. For private boat or bus tours, if some participants fail to attend, the agreed-upon amount for the private excursion remains applicable to the remaining participants, irrespective of attendance numbers.
15. Payments
Upon confirming your reservation, you will be asked to complete a booking form and you will be redirected to a secure booking provider like, but not limited to, Viator, GetYourGuide, Trip.com, or Kiwi.com.
Complete the booking form with all the required information and follow the instructions provided by the booking service provider to complete your payment.
16. Payments Terms
When booking a service or activity you may be required to pay the full amount upfront.
Once your payment is confirmed, you will receive an email from the booking provider with a "Booking Receipt," sent to your email address or phone number, containing the details of your reservation.
We strongly recommend booking at least 12 hours before the departure for transportation services and up to 48 hours for other excursions.
17. Cancellation Policy
The cancellation and modification policies for bookings made through Lobos Tickets depend on the specific terms set by the excursion providers.
Some providers allow cancellations up to 24 hours before departure or changes to the date and time of the excursion without any additional fees.
However, other providers may have a strict non-refundable policy.
18. Refund Policy
Please carefully review the cancellation terms for each excursion before booking, as Lobos Tickets must adhere to the policies set by the respective providers.
Please read the following refund policy carefully:
The trip/excursion can be canceled due to bad weather conditions that compromise the tour, the activity, or the navigation of the embarkation, or the safety of the crew and passengers.
Rainy, cloudy, or windy days are not considered "bad weather conditions.”
The transportation or excursion providers are solely responsible for the cancellation.
In the event of cancellation, you will be informed by the service provider via the phone number or email address provided during the reservation process.
Additionally, customers may also be informed on the same day as the booked departure.
In the event of cancellation, Lobos Tickets is not liable for any indirect losses or additional costs incurred by the client, including but not limited to transportation or car rental expenses.
In the event of a cancellation by the service provider, Lobos Tickets will assist in connecting you directly with the relevant provider to address the situation.
19. Contacts
For any questions, feel free to contact us at info@lobostickets.es
We will be glad to assist you with your booking.
The User declares to have been informed of and accepts the Terms and Conditions indicated on this Website.